Job Description
Full job description
MS-SOLUTIONS
Verified
Customer Care (Chat Process)
₹13000 - ₹18000 / Monthly
Location
AG Nagar, Mumbai, Maharashtra
Experience Required
Fresher
Education Required
10th Standard / SSLC
Gender
Both
Work mode
Part Time
Shift
Day Shift
Days of work
5 Days/week
Incentives
Other Requirements
Aadhaar Card
Bank Proof
PAN Card
Job Description
We are looking for a Customer Care Executive to join our team and provide support through our chat process. The ideal candidate will have a passion for customer service and excellent communication skills.
Responsibilities:
Respond to customer inquiries and resolve issues through chat in a timely and professional manner
Provide product information and assistance to customers
Maintain a high level of customer satisfaction and loyalty
Escalate complex issues to the appropriate department
Keep detailed records of customer interactions and transactions
Stay updated on product knowledge and company policies
Collaborate with team members to improve overall customer experience
Good to have:
Previous experience in customer service or call center roles
Strong typing skills and ability to multitask
Knowledge of CRM systems
Ability to work in a fast-paced environment
Excellent problem-solving skills and a positive attitude
If you are a customer-centric individual with a passion for helping others, we would love to hear from you. now to join our team!
MS-SOLUTIONS
Verified
Customer Care (Chat Process)
₹13000 - ₹18000 / Monthly
Location
AG Nagar, Mumbai, Maharashtra
Experience Required
Fresher
Education Required
10th Standard / SSLC
Gender
Both
Work mode
Part Time
Shift
Day Shift
Days of work
5 Days/week
Incentives
Other Requirements
Aadhaar Card
Bank Proof
PAN Card
Job Description
We are looking for a Customer Care Executive to join our team and provide support through our chat process. The ideal candidate will have a passion for customer service and excellent communication skills.
Responsibilities:
Respond to customer inquiries and resolve issues through chat in a timely and professional manner
Provide product information and assistance to customers
Maintain a high level of customer satisfaction and loyalty
Escalate complex issues to the appropriate department
Keep detailed records of customer interactions and transactions
Stay updated on product knowledge and company policies
Collaborate with team members to improve overall customer experience
Good to have:
Previous experience in customer service or call center roles
Strong typing skills and ability to multitask
Knowledge of CRM systems
Ability to work in a fast-paced environment
Excellent problem-solving skills and a positive attitude
If you are a customer-centric individual with a passion for helping others, we would love to hear from you. now to join our team!
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care (Chat Process) position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.