Job Description
Siyaraj Enterprise
Verified
Customer Care (Chat Process)
₹18000 - ₹28000 / Monthly
Location
Rajaji Nagar, Bengaluru, Karnataka
Experience Required
0 - 2 Years
Education Required
12th Standard / PUC
Gender
Both
Work mode
Full time
Shift
Day / Night
Days of work
5 Days/week
Incentives
Other Requirements
Aadhaar Card
Education Proof
Job Description
Role: Customer Care (Chat Process)
Responsibilities:
Respond to customer inquiries via chat in a professional and timely manner
Provide excellent customer service by addressing customer concerns and resolving issues
Maintain a positive and empathetic attitude towards customers
Ensure accurate and efficient handling of customer requests and complaints
Escalate complex issues to appropriate departments for resolution
Follow up with customers to ensure their satisfaction with the resolution provided
Keep detailed records of customer interactions and transactions
Collaborate with team members to improve overall customer satisfaction
Meet established targets for response time and customer satisfaction
Good to have:
Previous experience in customer service or chat support
Strong communication and interpersonal skills
Ability to multitask and work effectively in a fast-paced environment
Problem-solving skills and attention to detail
Ability to remain calm and professional under pressure
Verified
Customer Care (Chat Process)
₹18000 - ₹28000 / Monthly
Location
Rajaji Nagar, Bengaluru, Karnataka
Experience Required
0 - 2 Years
Education Required
12th Standard / PUC
Gender
Both
Work mode
Full time
Shift
Day / Night
Days of work
5 Days/week
Incentives
Other Requirements
Aadhaar Card
Education Proof
Job Description
Role: Customer Care (Chat Process)
Responsibilities:
Respond to customer inquiries via chat in a professional and timely manner
Provide excellent customer service by addressing customer concerns and resolving issues
Maintain a positive and empathetic attitude towards customers
Ensure accurate and efficient handling of customer requests and complaints
Escalate complex issues to appropriate departments for resolution
Follow up with customers to ensure their satisfaction with the resolution provided
Keep detailed records of customer interactions and transactions
Collaborate with team members to improve overall customer satisfaction
Meet established targets for response time and customer satisfaction
Good to have:
Previous experience in customer service or chat support
Strong communication and interpersonal skills
Ability to multitask and work effectively in a fast-paced environment
Problem-solving skills and attention to detail
Ability to remain calm and professional under pressure
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care (Chat Process) position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.