Customer Care Consultant - Fixed Term
SeaLink NZ Auckland, Auckland, New Zealand

SeaLink NZ
Customer Care Consultant - Fixed Term
SeaLink NZ Auckland, Auckland, New Zealand
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If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today!

Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It's all in a typical day's work for us here at SeaLink - connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands.

At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink - because of "one boat, one team" we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal.

When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle - for you and your own family.

We have an exciting fixed-term opportunity until September 2025, for a customer driven enthusiast to join our Customer Care Team based at Hamer Street, Auckland CBD, in providing exceptional customer service to our Waiheke and Great Barrier Island ferry customers.

Key Accountabilities include:

Oversee the smooth queuing and loading of vehicles and passengers onto our vessels
Receive in-bound customer booking(s) enquiries and/or complaints by telephone and email
Ticket office - be the face of SeaLink in the terminal office when serving our customers
Process all customer requests pertaining to sailing enquiries and bookings
Respond to all online/email queries in a timely manner
Be the escalation point for any customer complaints or queries
Maintain our booking system including online capability


Requirements

To be successful in the role you will need to have the following skills, knowledge and experience:

Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous
Proven experience in customer resolution
Ability to establish and maintain effective relationships with customers and gain their trust and respect
The ability to work at other terminals as required


Benefits

What We Offer:

Career progression
Awesome travel benefits via our vessels to Waiheke and Great Barrier Island
Birthday leave - A paid day off for your birthday!
Health Insurance add-on
Health and Wellness programme
Work-life balance
The opportunity to work for a company who cares about their people

If this role sounds like the opportunity you're looking for, Apply now! Please submit your CV and a cover letter, specifically addressing the above skills and experience now. A position description can be provided upon request.

SeaLink has a strong commitment to workplace health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment drug test and a criminal record check. All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.