BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

Respond to customer inquiries via email, phone, and chat
Work closely with customers to understand their needs and provide tailored advice
Troubleshoot technical issues to help customers make the most of our platform
Keep up-to-date with insurance industry knowledge to provide the best possible recommendations
Maintain accurate records of customer interactions and provide feedback to management
Identify areas for improvement in our processes and suggest creative solutions
Follow up with customers to ensure their issues have been resolved


Requirements

2+ years of experience in a customer service or support role is desirable
Excellent communication skills, both verbal and written
Ability to quickly learn new technology platforms and software
Strong problem-solving skills and attention to detail
Ability to work collaboratively in a team environment
Strong time-management skills and ability to work independently
Experience working for an online business is preferred


Benefits

Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
If based outside of Sydney, you will work fully remotely
Exciting and rewarding team culture
Quarterly recognition awards
Business Casual dress code
Rewarding Employee Incentive Program
Employee benefits package
Growing company with progression opportunitie