Job Description
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Job description
What you’ll do
Job Title: Customer Care Executive
Location: Gurugram
Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus
Type: Full-time
Shift: Shift Rotational
Experience: 6 months and fresher
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone.
Resolve issues related to bookings, cancellations, payments, listings, and disputes.
Provide clear, accurate, and prompt information to users.
Maintain a positive and professional attitude with customers at all times.
Collaborate with internal teams to escalate and follow up on complex issues.
Skills & Qualifications:
Excellent communication skills (verbal and written) in English.
Strong problem-solving and decision-making abilities.
Customer-centric mindset with a positive attitude.
Ability to work under pressure and handle high-stress situations calmly.
Proficient in basic computer applications and CRM systems.
Flexibility to work in rotational shifts, including weekends and holidays.
Perks & Benefits:
Performance-based incentives
Paid training and career development opportunities
Industry type
BPM / BPO
Department
Customer Success, Service & Operations
Role
Customer Success, Service & Operations - Other
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate
Job description
What you’ll do
Job Title: Customer Care Executive
Location: Gurugram
Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus
Type: Full-time
Shift: Shift Rotational
Experience: 6 months and fresher
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone.
Resolve issues related to bookings, cancellations, payments, listings, and disputes.
Provide clear, accurate, and prompt information to users.
Maintain a positive and professional attitude with customers at all times.
Collaborate with internal teams to escalate and follow up on complex issues.
Skills & Qualifications:
Excellent communication skills (verbal and written) in English.
Strong problem-solving and decision-making abilities.
Customer-centric mindset with a positive attitude.
Ability to work under pressure and handle high-stress situations calmly.
Proficient in basic computer applications and CRM systems.
Flexibility to work in rotational shifts, including weekends and holidays.
Perks & Benefits:
Performance-based incentives
Paid training and career development opportunities
Industry type
BPM / BPO
Department
Customer Success, Service & Operations
Role
Customer Success, Service & Operations - Other
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Work from home Jobs sector. This role in Delhi Hills offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
