Job Description
Roles & Responsibilities:
Handle customer queries through calls, emails, and chat related to travel services.
Provide information about tour packages, flights, hotels, visas, and travel policies.
Assist customers with bookings, confirmations, and itinerary details.
Resolve customer issues related to cancellations, rescheduling, and refunds.
Suggest suitable travel options based on customer requirements and budget.
Maintain accurate customer records and update details in the CRM system.
Coordinate with internal teams such as sales, operations, and vendors.
Handle complaints professionally and ensure timely resolution.
Follow company policies, procedures, and service standards.
Collect post-travel feedback to improve customer experience and satisfaction.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Handle customer queries through calls, emails, and chat related to travel services.
Provide information about tour packages, flights, hotels, visas, and travel policies.
Assist customers with bookings, confirmations, and itinerary details.
Resolve customer issues related to cancellations, rescheduling, and refunds.
Suggest suitable travel options based on customer requirements and budget.
Maintain accurate customer records and update details in the CRM system.
Coordinate with internal teams such as sales, operations, and vendors.
Handle complaints professionally and ensure timely resolution.
Follow company policies, procedures, and service standards.
Collect post-travel feedback to improve customer experience and satisfaction.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
