Customer Care Executive

Work Location: Sector 126, Noida

Work Timings: Rotational Shifts (As Per Business Requirements)

Desired Experience: Up to 3 years, (Freshers with excellent comm. skills are also welcome)

CTC to offer: Upto 25k per month + Night Shift Allowance

No. of days working: 6 Work from Home/Office: Work from Office

Company Website: www.smartbox.in

Broad Function: We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.

Roles and Responsibilities:

 Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.

 Comfortable with Rotational shifts to support our clients

 Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.

 Follow up to ensure that appreciate actions were taken on customers’ requests.

 Refer unresolved customer complaints or requests to designated departments for further investigations.

 Responsible for the Terminal Monitoring

 Outbound Calls to Domestic Clients only

Desired Candidate profile:

 Strong Communication Skills  Professional Email Typing or Good Writing Skills

 Ability to listen with active problem-solving skills

 Good interpersonal skills  Ability to handle pressure

 Good knowledge of MS-Excel and Making reports and maintain data

 Must be flexible to work in different time zones in accordance with business requirements

Experience:

1) Upto 3 years

2) Freshers with excellent communication skills are also welcome (Freshers must be from BA, MA, BCom)

Benefits to work with FCI:

Medical InsuranceAccidental InsuranceLife InsuranceNight Shift AllowanceFood Allowance or Lunch as per shift hoursFree Bus Facility

Job Types: Full-time, Fresher, Regular / Permanent

Salary: ₹10,303.41 - ₹25,214.87 per month

Benefits:

Commuter assistanceFood providedHealth insuranceLife insurance

Schedule:

Day shiftNight shiftRotational shift

Supplemental pay types:

Shift allowance

Ability to commute/relocate:

Noida, Gautam Buddha Nagar - 201313, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Language:

English (Preferred)

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