Job Description
Required Experience:- Freshers are also welcome
Duties & Responsibilities:
Providing help and advice to customers using your organisation’s products or services
Communicating courteously with customers by telephone, email, letter and face to face
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
Issuing refunds or compensation to customers
Keeping accurate records of discussions or correspondence with customers
Analysing statistics or other data to determine the level of customer service your organisation is providing
Producing written information for customers, often involving use of computer packages/software
Writing reports analysing the customer service that your organisation provides
Developing feedback or complaints procedures for customers to use
Developing customer service procedures, policies and standards for your organisation or department
Meeting with other managers to discuss possible improvements to customer service
Being involved in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Learning about your organisation’s products or services and keeping up to date with changes
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
Duties & Responsibilities:
Providing help and advice to customers using your organisation’s products or services
Communicating courteously with customers by telephone, email, letter and face to face
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
Issuing refunds or compensation to customers
Keeping accurate records of discussions or correspondence with customers
Analysing statistics or other data to determine the level of customer service your organisation is providing
Producing written information for customers, often involving use of computer packages/software
Writing reports analysing the customer service that your organisation provides
Developing feedback or complaints procedures for customers to use
Developing customer service procedures, policies and standards for your organisation or department
Meeting with other managers to discuss possible improvements to customer service
Being involved in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Learning about your organisation’s products or services and keeping up to date with changes
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.