Job Description
Name of the Position: Happy to Help Executive (Customer Support Executive)
Location for the Position: Pune
Gender: Female only
Number of Positions: 2
Experience : 1 year to 4 years
Package : 2,40,000 LPA to 3,20,000 LPA
Roles and Responsibilities :
Identifying new Opportunities
Supporting Sales & Development department
Escalating any complaints
Updating Database
Manage large amount of incoming calls
Generate Sales Leads
Identify and assess customer needs to satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Resolve customer complaints via phone, email, mail or social media
Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
Working According to the TAT of the Call Time
Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead Counts on Email Everyday Before Leaving
Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communicartion on call.
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer support: 1 year (Required)
Lead generation: 1 year (Required)
Communication skills: 1 year (Required)
Language:
Hindi (Required)
English (Required)
Work Location: One location
Location for the Position: Pune
Gender: Female only
Number of Positions: 2
Experience : 1 year to 4 years
Package : 2,40,000 LPA to 3,20,000 LPA
Roles and Responsibilities :
Identifying new Opportunities
Supporting Sales & Development department
Escalating any complaints
Updating Database
Manage large amount of incoming calls
Generate Sales Leads
Identify and assess customer needs to satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Resolve customer complaints via phone, email, mail or social media
Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
Working According to the TAT of the Call Time
Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead Counts on Email Everyday Before Leaving
Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communicartion on call.
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer support: 1 year (Required)
Lead generation: 1 year (Required)
Communication skills: 1 year (Required)
Language:
Hindi (Required)
English (Required)
Work Location: One location
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.