Job Description
ROLE DESCRIPTION
Role Title: Executive/ Senior Executive - CDT
Role Expectations:
Passion to learn - Ability to acquire in depth Process/product knowledge.
Problem solving ability.
Decision-making skills
Ability to work effectively in high stress situations.
Dealing with complexity, analyzing information and implementing the company’s vision of customer obsession.
Ability to do independent analysis and arrive at conclusions.
Excellent interpersonal and communication skills.
Role Deliverables:
Resolve escalated and complex customer issues on-time.
Anticipate customer needs and deliver timely response to meet their expectations.
Recommend best practices to meet service level agreements and improve customer satisfaction.
Facilitating data collection for process improvements and knowledge base improvements.
Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence.
Ensure that the team follows company policies and procedures.
Deliver world class services to ensure customer satisfaction.
Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores,
Quality scores set as defined.
Reporting Relationships:
● Reporting To: Manager - CDT
Role Specifications:
Educational Qualifications:
● Graduate/ PG | Excellent English communication
Experience Required:
● 2 - 4 years of experience
About Sugar:
Over the past 7 years, SUGAR has scaled to become one of the fastest-growing and most storied digitally- native brands. This has been built on the back of hard work, uncapped ambition and relentless execution. As the company makes its journey from being a successful DTC startup to a multi-brand beauty and personal care conglomerate, this is an opportunity to learn from and help shape a bunch of passionate individuals who are looking to make this dream a reality.
Please read more about us:
Our website - https://in.sugarcosmetics.com/
Instagram - trysugar
Twitter - @trySUGAR
New Pieces:
● https://www.business-standard.com/article/companies/actor-ranveer-singh-joins-indian- startup-story-invests-in-sugar-cosmetics-1220+0300522_1.html
● https://www.indiaretailing.com/2026/0+/13/d2c-buzz/sugar-cosmetics-awarded-images- most-admired-retailer-of-the-year-for-their-aggressive-expansion/
● https://www.livemint.com/news/india/sugar-cosmetics-to-be-part-of-iim-s-case-study- kaushik-mukherjee-shark-tank-s-vineeta-singh-react-see-post-11660+++67465+.html
Why Sugar for your Career?
Driven by deeply entrenched Values:
HUNGER: We believe that Sugar can be the most profitable consumer unicorns out of India
HUSTLE: Hyper capital efficient, we generated 2.2X revenue for every $ of funding raised till date
HUMILITY: Learn from the best, compete with the rest - we’re huge fans of learning from other’s hits and misses
HUMOUR: We experiment, we fail, but push each other to see the lighter side of things to get up and try again
Job Type: Full-time
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer service: 1 year (Required)
Language:
Hindi (Required)
English (Required)
Speak with the employer
++1-XXXXXXXXXX
Role Title: Executive/ Senior Executive - CDT
Role Expectations:
Passion to learn - Ability to acquire in depth Process/product knowledge.
Problem solving ability.
Decision-making skills
Ability to work effectively in high stress situations.
Dealing with complexity, analyzing information and implementing the company’s vision of customer obsession.
Ability to do independent analysis and arrive at conclusions.
Excellent interpersonal and communication skills.
Role Deliverables:
Resolve escalated and complex customer issues on-time.
Anticipate customer needs and deliver timely response to meet their expectations.
Recommend best practices to meet service level agreements and improve customer satisfaction.
Facilitating data collection for process improvements and knowledge base improvements.
Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence.
Ensure that the team follows company policies and procedures.
Deliver world class services to ensure customer satisfaction.
Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores,
Quality scores set as defined.
Reporting Relationships:
● Reporting To: Manager - CDT
Role Specifications:
Educational Qualifications:
● Graduate/ PG | Excellent English communication
Experience Required:
● 2 - 4 years of experience
About Sugar:
Over the past 7 years, SUGAR has scaled to become one of the fastest-growing and most storied digitally- native brands. This has been built on the back of hard work, uncapped ambition and relentless execution. As the company makes its journey from being a successful DTC startup to a multi-brand beauty and personal care conglomerate, this is an opportunity to learn from and help shape a bunch of passionate individuals who are looking to make this dream a reality.
Please read more about us:
Our website - https://in.sugarcosmetics.com/
Instagram - trysugar
Twitter - @trySUGAR
New Pieces:
● https://www.business-standard.com/article/companies/actor-ranveer-singh-joins-indian- startup-story-invests-in-sugar-cosmetics-1220+0300522_1.html
● https://www.indiaretailing.com/2026/0+/13/d2c-buzz/sugar-cosmetics-awarded-images- most-admired-retailer-of-the-year-for-their-aggressive-expansion/
● https://www.livemint.com/news/india/sugar-cosmetics-to-be-part-of-iim-s-case-study- kaushik-mukherjee-shark-tank-s-vineeta-singh-react-see-post-11660+++67465+.html
Why Sugar for your Career?
Driven by deeply entrenched Values:
HUNGER: We believe that Sugar can be the most profitable consumer unicorns out of India
HUSTLE: Hyper capital efficient, we generated 2.2X revenue for every $ of funding raised till date
HUMILITY: Learn from the best, compete with the rest - we’re huge fans of learning from other’s hits and misses
HUMOUR: We experiment, we fail, but push each other to see the lighter side of things to get up and try again
Job Type: Full-time
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer service: 1 year (Required)
Language:
Hindi (Required)
English (Required)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.