Job Description
Excellent Job Opening for Graduates with Leading Private Bank
Location: Thane/Belapur
Designation: Phone Banking Officer
Grade: Assistant Manager
Process: Voice process
Shift: Day shift for Females
Rotational Day shift for Males
Job role:
1. Handling Customer Queries and Providing Information as per Defined Standards
2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow Up On Escalations and Closing Them
4. Educating Customers About Bank's other Products and Services
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
7. Educating Customers About Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
+. Updating Product and Processes in Data bank
Eligibility Criteria:
-Should be a Graduate
-Should Have Good Communication skills in English
-Should be Flexible with Shifts
Location: Thane/Belapur
Designation: Phone Banking Officer
Grade: Assistant Manager
Process: Voice process
Shift: Day shift for Females
Rotational Day shift for Males
Job role:
1. Handling Customer Queries and Providing Information as per Defined Standards
2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow Up On Escalations and Closing Them
4. Educating Customers About Bank's other Products and Services
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
7. Educating Customers About Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
+. Updating Product and Processes in Data bank
Eligibility Criteria:
-Should be a Graduate
-Should Have Good Communication skills in English
-Should be Flexible with Shifts
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive |BPO |Call Center |fresher |Day Shift Mumbai position is now open for candidates interested in the Fresher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.