Job Description
Operations: Identify high transacting customers and reduce the transactions of these customers a.
• Identify Depleting customers and control them b.
• Reduce or improve on Band 1 and Band 2 Customers c.
• Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
• Retail FX transactions processing.
• Vault Custodian Ensure highest level of customer service.
• Ensure that outward clearing process is adhered to.
• ATM custodian.
• Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
• Monitoring: Monitor large amount movements and report them as per reporting schedule a.
• If more than 1cr ensure updation on the portal.
• Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
• All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.
• Such customers to be directed to the BM based on f4 hotkey details.
• Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
• Archival back-up Local stationery management - Proper Reorder levels / Indent security stationery at appropriate reorder levels.
• Preparation of voucher batch ticket for the day.
• Processing and follow up for admin related bills/ payments Periodic exchange of keys lodged with other branch Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
• C.
• Reporting: Fortnightly reporting on cash transactions over Rs.
• 00 lacs Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
• Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
• CBDT schedules reporting to WBO before Cut off times.
• D.
• Identify Depleting customers and control them b.
• Reduce or improve on Band 1 and Band 2 Customers c.
• Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
• Retail FX transactions processing.
• Vault Custodian Ensure highest level of customer service.
• Ensure that outward clearing process is adhered to.
• ATM custodian.
• Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
• Monitoring: Monitor large amount movements and report them as per reporting schedule a.
• If more than 1cr ensure updation on the portal.
• Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
• All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.
• Such customers to be directed to the BM based on f4 hotkey details.
• Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
• Archival back-up Local stationery management - Proper Reorder levels / Indent security stationery at appropriate reorder levels.
• Preparation of voucher batch ticket for the day.
• Processing and follow up for admin related bills/ payments Periodic exchange of keys lodged with other branch Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
• C.
• Reporting: Fortnightly reporting on cash transactions over Rs.
• 00 lacs Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
• Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
• CBDT schedules reporting to WBO before Cut off times.
• D.
💡 Quick Summary
Seeking a career-building opportunity? The CUSTOMER CARE EXECUTIVE position is now open for candidates interested in the Fresher Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
