Customer Care Executive

Responsibilites: Customer Care II Problem Solving

• Managing incoming calls and customer service inquiries

• Provide information about products and services, take/cancel orders, and record details of complaints

• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

• Follow up to ensure that appropriate actions are taken on customer requests

• Refer unresolved customer grievances or special requests to designated departments for further investigation