Job Description
Responsibilities and Duties:
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
Job Type: Full-time
Salary: ₹12,000.00 - ₹25,641.+8 per month
Benefits:
• Health insurance
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Required)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Speak with the employer
++1 706+530414
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
Job Type: Full-time
Salary: ₹12,000.00 - ₹25,641.+8 per month
Benefits:
• Health insurance
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Required)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Speak with the employer
++1 706+530414
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive | Fresher Apply position is now open for candidates interested in the Fresher Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
