Job Description
Responsibilities and Duties:
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive | Fresher Apply position is now open for candidates interested in the 12th Pass Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in 12th Pass Jobs is a plus.
