Job Description
About IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
As a Customer Service Associate - Non Voice, You Will…
Go the extra mile to engage customers in solving issues and ensure satisfaction.
Quickly and effectively build rapport with customers, diagnose and resolve issues
Provide white glove service and have the ability to provide an overall excellent
customer experience.
Managing customer expectations regarding estimated response times
As a Customer Service Associate - Voice, You Have…
A post-secondary degree in any major
6 months - 4 years of customer service experience
Fluency in spoken English
Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions.
The ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the customer
Excellent communication skills and high emotional intelligence
Excellent problem solving and customer service skills
Strong analytical & Interpersonal skills
The ability to be a self-starter, a sense of urgency, and the ability to remain calm
under pressure
A flexible schedule – Must be okay to work nights
Benefits of working as a Customer Service Associate - Voice:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site.
Medical Insurance.
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Commuter assistance
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Night shift
Rotational shift
Supplemental pay types:
Overtime pay
Performance bonus
Application Question(s):
Do you reside in Bengaluru?
Do you have international Voice or non Voice experience?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
As a Customer Service Associate - Non Voice, You Will…
Go the extra mile to engage customers in solving issues and ensure satisfaction.
Quickly and effectively build rapport with customers, diagnose and resolve issues
Provide white glove service and have the ability to provide an overall excellent
customer experience.
Managing customer expectations regarding estimated response times
As a Customer Service Associate - Voice, You Have…
A post-secondary degree in any major
6 months - 4 years of customer service experience
Fluency in spoken English
Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions.
The ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the customer
Excellent communication skills and high emotional intelligence
Excellent problem solving and customer service skills
Strong analytical & Interpersonal skills
The ability to be a self-starter, a sense of urgency, and the ability to remain calm
under pressure
A flexible schedule – Must be okay to work nights
Benefits of working as a Customer Service Associate - Voice:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site.
Medical Insurance.
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Commuter assistance
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Night shift
Rotational shift
Supplemental pay types:
Overtime pay
Performance bonus
Application Question(s):
Do you reside in Bengaluru?
Do you have international Voice or non Voice experience?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive | Gaming Process position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
