Job Description
Function/Business Area :
Customer Service
Location :
Advisor Kolkata 2_Bengali_1,Kolkata 2 - Konnagar,West Bengal
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
+. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement :
10 + 2 / Graduation degree in any discipline
Experience Requirement :
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
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Customer Service
Location :
Advisor Kolkata 2_Bengali_1,Kolkata 2 - Konnagar,West Bengal
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
+. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement :
10 + 2 / Graduation degree in any discipline
Experience Requirement :
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
MORE JOBS
Govt Jobs
Vacancy
More Information
Govt Jobs
2,611
View More
Private Jobs
830
View More
Marketing Jobs
2,778
View More
Management Jobs
230
View More
Medical Jobs
1,443
View More
Bank Jobs
824
View More
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive in Jio| Kolkata position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.