Job Description
Position Summary
We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions across multiple platforms. The role involves responding to customer queries via phone calls, Instagram, and Facebook, ensuring a smooth and positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls – assist with inquiries, resolve issues, and provide product/service information.
Respond to customer queries on Instagram (DMs, comments, story replies) in a timely and professional manner.
Manage customer interactions on Facebook, including messages, comments, and post engagements.
Maintain accurate records of customer interactions, complaints, and resolutions.
Coordinate with internal teams (sales, logistics, technical support) to resolve customer issues efficiently.
Follow up on customer concerns to ensure satisfaction and closure.
Provide product/service updates to customers when required.
Identify recurring issues and report them for process improvement.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Skills & Qualifications
Fluent in English & Hindi
Excellent communication skills verbal and written.
Familiarity with social media platforms Instagram & Facebook.
Strong problem-solving abilities and customer-first attitude.
Ability to multitask and manage time effectively.
Basic computer proficiency MS Office.
Experience
0–2 years of experience in customer service or a related field (freshers can apply).
Job Type
Full-time
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions across multiple platforms. The role involves responding to customer queries via phone calls, Instagram, and Facebook, ensuring a smooth and positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls – assist with inquiries, resolve issues, and provide product/service information.
Respond to customer queries on Instagram (DMs, comments, story replies) in a timely and professional manner.
Manage customer interactions on Facebook, including messages, comments, and post engagements.
Maintain accurate records of customer interactions, complaints, and resolutions.
Coordinate with internal teams (sales, logistics, technical support) to resolve customer issues efficiently.
Follow up on customer concerns to ensure satisfaction and closure.
Provide product/service updates to customers when required.
Identify recurring issues and report them for process improvement.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Skills & Qualifications
Fluent in English & Hindi
Excellent communication skills verbal and written.
Familiarity with social media platforms Instagram & Facebook.
Strong problem-solving abilities and customer-first attitude.
Ability to multitask and manage time effectively.
Basic computer proficiency MS Office.
Experience
0–2 years of experience in customer service or a related field (freshers can apply).
Job Type
Full-time
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.