Position: Customer Care Executive/Associate Care Executive

Location: Jaipur

Experience: Undergraduate/12th Pass

ABOUT THE ROLE:

What you’ll do at Quess:
• Place phone calls to associates for Outbound from our computerized directory
• Perform script (with necessary adjustments) to ensure consistency of onboarding program.
• Ability to receive calls with basic hospitality and resolve associates query.
• Answer potential associates’ questions about Joining and onboarding.
• Track associates on completing joining formalities and get Onboarding completed daily.
• Maintain computer, telephone and other equipment.
• Having eye for an error in identifying and verifying basic documents.
• Train other Onboarding Executive when required
• Communicate any problems, concerns or questions to supervisory staff
• Refer associates complaints to supervisor for quality control.
• Communicate respectfully and politely with associates at all times.

What we are looking for:
• Under Graduate/Graduation.
• Excellent phone manner and articulation.
• Basic Excel Knowledge
• Ability to type minimum 20 WPM (words per minute)
• Ability to send and respond mails.
• Basic computer handling skills.
• Should be able to read, write and communicate well in English and Hindi