Customer Care Executive

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and excellent communication skills? If so, we have an exciting opportunity for you to join our team at Superkicks!

About Us:

Superkicks is a leading footwear brand known for its innovative designs and high-quality products. We strive to provide our customers with the best shopping experience and outstanding customer service. With our rapidly expanding customer base, we are looking for a dedicated Customer Care Executive to join our team and contribute to our success.

Job Description:

As a Customer Care Executive at Superkicks, you will be responsible for providing excellent customer service and support throughout the customer journey. Your key responsibilities will include:

• Responding to customer inquiries via various channels (phone, email, social media) promptly and professionally.

• Assisting customers in resolving product-related questions, concerns, and issues.

• Providing guidance and support from pre-purchase inquiries to post-purchase assistance.

• Handling order management, including processing orders, tracking shipments, and ensuring timely delivery.

• Collaborating with cross-functional teams to address customer concerns and improve overall customer satisfaction.

• Maintaining accurate customer records and documenting interactions for future reference.

Requirements:

To excel in this role, we are looking for candidates who possess the following qualifications:

• Proven experience in a customer service or customer care role.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and a customer-centric approach.

• Ability to multitask, prioritize, and work in a fast-paced environment.

• Proficiency in using customer service software and CRM systems.

• Passion for delivering exceptional customer experiences.

Perks and Benefits:

• Competitive salary package and performance-based incentives.

• Opportunities for career growth and professional development.

• Friendly and inclusive work environment.

• Employee discounts on Superkicks products.

If you are ready to take on this exciting challenge and be a part of a dynamic team, we want to hear from you! Join us at Superkicks and make a positive impact on our customers' journey. Apply now by sending your resume to hr@superkicks.in with the subject line "Customer Care Executive - [Your Name]". We can't wait to meet you!