Customer Care ExecutiveSkills-• Knowledge of world map & geography will be required.Be enthusiastic & have zeal to perform.• Be flexible to work in 24*7 rotational shifts days working environment.• Candidates should be able to join ASAP.• Excellent communication skills required.• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.• Clarify customer requirements; probe for and confirm understanding of requirements or problem.• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.• Prepare complete and accurate work and update customer file.