CUSTOMER CARE EXECUTIVE (QUALITY PROCESS):

VOICE PROCESS

- Conduct Quality Audits of Outbound and Inbound calls for an allocated workforce

- Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success.

Salary:INR 2,00,000 - 5,00,000 P.A

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Keyskills

Quality Assurance Quality Audit Customer Satisfaction customer service Technical support Technical Sale US Process Inbound Sell Inbound Upselling International BPO fresher Escalation Feedback Customer care Customer Care Executive

Desired Candidate Profile
• Fluent English communication skills.
• Undergraduate/Graduate/Fresher's can apply.
• Attention to detail.

Walk in Day : Monday to Saturday

Interview Timings : 12 - 9 PM

Venue :

Education-

UG: Any Graduate - Any Specialization