Managing a team of Customer Support Representatives.
Supporting the customer through an phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Maintaining a healthy relationship with the clients.
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