Job Description
Job Description – Customer Care Executive
Reporting to : Assistant Manager / Manager – Customer Care
About CAI Store
The CAI Store was launched in 2015 with the sole purpose of providing fashionable and modest footwear that is manufactured without the use of leather, with contemporary styles and a compassionate virtue warrantying the tagline - “handmade with love.” Remaining true to their homegrown and bespoke sensibilities, the CAI store offers customization keeping in mind the eclectic tastes of the clientele. CAI believes in prioritizing customer satisfaction to create fashion-forward styles with impeccable quality.
To become a household name in the entire country, by having Cai on every woman's feet. To grow 10 fold in the next 2 years by being present in a big way online and offline. Introducing new categories to broaden our horizon and portfolio. To be the leader in our own space and category.
Website: https://thecaistore.com/
Insta handle: https://www.instagram.com/thecaistore/?hl=en
Roles & Responsibilities :
- Respond to calls
- Resolve Customer Queries/escalations
- Ensure you close the call with a satisfied Customer
- Handle Inbound and Outbound calls
- Handle Chats as well as Email queries
- Try conversions from prospective Customers
General shifts starting from 10 am to 7 pm, or 10.30 am to 7.30 pm. 6 days working. Sundays off.
Location - Lower Parel, Mumbai
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service (Required)
Technical support (Required)
Language:
English (Required)
Reporting to : Assistant Manager / Manager – Customer Care
About CAI Store
The CAI Store was launched in 2015 with the sole purpose of providing fashionable and modest footwear that is manufactured without the use of leather, with contemporary styles and a compassionate virtue warrantying the tagline - “handmade with love.” Remaining true to their homegrown and bespoke sensibilities, the CAI store offers customization keeping in mind the eclectic tastes of the clientele. CAI believes in prioritizing customer satisfaction to create fashion-forward styles with impeccable quality.
To become a household name in the entire country, by having Cai on every woman's feet. To grow 10 fold in the next 2 years by being present in a big way online and offline. Introducing new categories to broaden our horizon and portfolio. To be the leader in our own space and category.
Website: https://thecaistore.com/
Insta handle: https://www.instagram.com/thecaistore/?hl=en
Roles & Responsibilities :
- Respond to calls
- Resolve Customer Queries/escalations
- Ensure you close the call with a satisfied Customer
- Handle Inbound and Outbound calls
- Handle Chats as well as Email queries
- Try conversions from prospective Customers
General shifts starting from 10 am to 7 pm, or 10.30 am to 7.30 pm. 6 days working. Sundays off.
Location - Lower Parel, Mumbai
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service (Required)
Technical support (Required)
Language:
English (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.