Job Description
About us
We are Light Tree Technology, a company specialized in Research, Development and
Manufacturing of LED Light Therapy products for beauty and health. We have offices in the
Netherlands, China, the US and India, with our headquarters in Rijswijk.
Our team of professionals are the heart of our company and encompass a wide variety of
cultures, skills and competences. We love our work and share the ambition to be the best at what
we do: create meaningful, well-designed products for LED Light therapy markets worldwide.
Light Tree Ventures (LTV) works with brands from all over the world. We develop custom light
therapy devices that are being sold online and offline. This development is often a R&D sprint,
designing a prototype and getting it ready for production. A fast and creative process, realizing
the next generation product for a brand. LTV also owns several brands for which we develop our
own innovative light therapy products.
In our India team we are looking for a Customer Care Executive.
Job description
We are seeking a dedicated and compassionate Customer Care Executive to join our reputable
medical device company. As a Customer Care Executive, you will be responsible for providing
exceptional customer service and support to our clients, ensuring their needs are met and their
concerns are addressed in a timely and professional manner. This position requires excellent
communication skills, a strong attention to detail, and a genuine desire to assist customers in
their healthcare journey.
Your main tasks will include:
• Handle incoming customer inquiries and provide accurate and helpful information
regarding our medical devices, services, and policies.
• Assist customers in placing orders, processing returns, and resolving product-related
issues.
• Communicate with customers via various channels, such as phone calls, emails, and live
chat, ensuring a high level of professionalism and empathy.
• Document all customer interactions, inquiries, and resolutions accurately in the customer
relationship management (CRM) system.
• Collaborate with internal departments, including sales, technical
support, and logistics, to address customer needs and ensure a
seamless customer experience.
• Proactively identify opportunities to upsell or cross-sell products and services based on
customer needs and preferences.
• Stay updated on the features, specifications, and usage guidelines of our medical devices
to provide accurate and up-to-date information to customers.
• Assist in the resolution of customer complaints or escalations by following established
procedures and escalating complex issues to the appropriate departments.
• Continuously strive to achieve customer satisfaction goals and key performance
indicators (KPIs) set by the company.
• Participate in ongoing training and professional development activities to enhance
product knowledge and customer service skills.
Your skillset includes:
• High school diploma or equivalent; a bachelor's degree in a related field is preferred.
• Proven work experience in customer service or a similar role, preferably in the medical
device or healthcare industry.
• Excellent verbal and written communication skills, with the ability to articulate technical
information in a clear and concise manner.
• Strong interpersonal skills and the ability to empathize with customers while maintaining
a professional manner.
• software, CRM systems, and other relevant tools.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment, prioritize tasks, and meet
deadlines.
• Willingness to work flexible hours, including evenings, weekends, and holidays, based
on business needs.
• Knowledge of medical devices, their applications, and healthcare regulations is a plus.
• Minimum 3 years of relevant experience.
What we offer:
• A highly motivated, young and hardworking team.
• Fast growing company with a lot of opportunities to develop yourself.
• Awesome products and international clients to work with.
• Proper salary, holiday allowance, vacation days.
• Your work contributes to the health of the public.
• Opportunities to travel the world.
• Plenty of coffee. Or Tea.
• Cosy Friday afternoon drinks.
We are Light Tree Ventures and looking to expand our team and improve the world. Will you
join us in this amazing adventure? Get in touch by sending an email to
[email protected], We would love to hear from you!
With bright regards,
Kirandeep Kaur
Assistant Manager - HR
Phone ++588+0154
Web www.lighttreeventures.com
We are Light Tree Technology, a company specialized in Research, Development and
Manufacturing of LED Light Therapy products for beauty and health. We have offices in the
Netherlands, China, the US and India, with our headquarters in Rijswijk.
Our team of professionals are the heart of our company and encompass a wide variety of
cultures, skills and competences. We love our work and share the ambition to be the best at what
we do: create meaningful, well-designed products for LED Light therapy markets worldwide.
Light Tree Ventures (LTV) works with brands from all over the world. We develop custom light
therapy devices that are being sold online and offline. This development is often a R&D sprint,
designing a prototype and getting it ready for production. A fast and creative process, realizing
the next generation product for a brand. LTV also owns several brands for which we develop our
own innovative light therapy products.
In our India team we are looking for a Customer Care Executive.
Job description
We are seeking a dedicated and compassionate Customer Care Executive to join our reputable
medical device company. As a Customer Care Executive, you will be responsible for providing
exceptional customer service and support to our clients, ensuring their needs are met and their
concerns are addressed in a timely and professional manner. This position requires excellent
communication skills, a strong attention to detail, and a genuine desire to assist customers in
their healthcare journey.
Your main tasks will include:
• Handle incoming customer inquiries and provide accurate and helpful information
regarding our medical devices, services, and policies.
• Assist customers in placing orders, processing returns, and resolving product-related
issues.
• Communicate with customers via various channels, such as phone calls, emails, and live
chat, ensuring a high level of professionalism and empathy.
• Document all customer interactions, inquiries, and resolutions accurately in the customer
relationship management (CRM) system.
• Collaborate with internal departments, including sales, technical
support, and logistics, to address customer needs and ensure a
seamless customer experience.
• Proactively identify opportunities to upsell or cross-sell products and services based on
customer needs and preferences.
• Stay updated on the features, specifications, and usage guidelines of our medical devices
to provide accurate and up-to-date information to customers.
• Assist in the resolution of customer complaints or escalations by following established
procedures and escalating complex issues to the appropriate departments.
• Continuously strive to achieve customer satisfaction goals and key performance
indicators (KPIs) set by the company.
• Participate in ongoing training and professional development activities to enhance
product knowledge and customer service skills.
Your skillset includes:
• High school diploma or equivalent; a bachelor's degree in a related field is preferred.
• Proven work experience in customer service or a similar role, preferably in the medical
device or healthcare industry.
• Excellent verbal and written communication skills, with the ability to articulate technical
information in a clear and concise manner.
• Strong interpersonal skills and the ability to empathize with customers while maintaining
a professional manner.
• software, CRM systems, and other relevant tools.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment, prioritize tasks, and meet
deadlines.
• Willingness to work flexible hours, including evenings, weekends, and holidays, based
on business needs.
• Knowledge of medical devices, their applications, and healthcare regulations is a plus.
• Minimum 3 years of relevant experience.
What we offer:
• A highly motivated, young and hardworking team.
• Fast growing company with a lot of opportunities to develop yourself.
• Awesome products and international clients to work with.
• Proper salary, holiday allowance, vacation days.
• Your work contributes to the health of the public.
• Opportunities to travel the world.
• Plenty of coffee. Or Tea.
• Cosy Friday afternoon drinks.
We are Light Tree Ventures and looking to expand our team and improve the world. Will you
join us in this amazing adventure? Get in touch by sending an email to
[email protected], We would love to hear from you!
With bright regards,
Kirandeep Kaur
Assistant Manager - HR
Phone ++588+0154
Web www.lighttreeventures.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the MIS Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
