Identifying hardware and software solutions.
# Troubleshooting technical issues.
# Diagnosing and repairing faults.
# Resolving network issues
# Installing and configuring hardware and software.
# Speaking to customers to quickly get to the root of their problem.
# Providing timely and accurate customer feedback.
# Talking customers through a series of actions to resolve a problem.
# Following up with clients to ensure the problem is resolved.
# Replacing or repairing the necessary parts.
# Supporting the roll-out of new applications.
# Providing support in the form of procedural documentation.
# Managing multiple cases at one time.
# Testing and evaluating new technologies.
# Conducting electrical safety checks on equipment.