Job Description
Refer below responsibility and qualifications to submit application at Flipkart Career Job.
• Job Title: Customer Care Executive
• Location: Jaipur, Rajasthan (Work From Home)
• Qualifications: 12th Pass or Equivalent
• Job Type: Full-time/Part-time
• Salary: ₹15,000.00 – ₹20,000.00 per month
• Schedule: Fixed shift
• Supplemental Pay: Overtime pay
• Experience: Freshers can apply
Responsibilities:
• Customer Support: Provide exceptional customer support via phone, email, or chat to resolve inquiries, issues, or requests.
• Inbound and Outbound Calls: Handle inbound and outbound customer calls, addressing their concerns and providing information about products or services.
• Problem Resolution: Troubleshoot and resolve customer issues, escalating complex problems to higher authorities when necessary.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers.
• Data Entry: Accurately record and update customer information and interactions in the company’s database or CRM system.
• Feedback Handling: Gather customer feedback, suggestions, and complaints, and report them to the relevant department for improvement.
• Quality Assurance: Maintain service quality and adhere to company guidelines and standards.
Requirements:
• Educational Qualifications: Minimum 12th pass or equivalent. Higher education may be a plus.
• Communication Skills: Strong verbal and written communication skills in the required language(s).
• Computer Proficiency: Basic computer skills, including familiarity with email and office software.
• Customer Focus: A customer-centric approach with the ability to empathize with and assist customers effectively.
• Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.
• Self-Motivation: Self-disciplined and motivated to work independently from home.
• Technical Requirements: Reliable computer, high-speed internet connection, and a quiet workspace.
• Previous Experience: Prior experience in customer service or call center roles may be advantageous.
Benefits:
• Work From Home: The opportunity to work from the comfort of your home in Jaipur, Rajasthan.
• Flexible Hours: Depending on the employer, flexible work hours may be available.
• Training: Some companies provide training to equip you with the necessary skills and knowledge.
• Competitive Pay: Competitive salary or hourly wage.
• Career Growth: Possibility for career advancement within the company.
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Apply: To direct apply Flipkart Careers visit official career page of Flipkart Career Job
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💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive Work From Home in Rajasthan 12th Pass position is now open for candidates interested in the 12th Pass Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in 12th Pass Jobs is a plus.
