Job Description
Operations: Identify high transacting customers and reduce the transactions of these customers a.
Identify Depleting customers and control them b.
Reduce or improve on Band 1 and Band 2 Customers c.
Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
Retail FX transactions processing.
Vault Custodian Ensure highest level of customer service.
Ensure that outward clearing process is adhered to.
ATM custodian.
Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
Monitoring: Monitor large amount movements and report them as per reporting schedule a.
If more than 1cr ensure updation on the portal.
Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
Identify Depleting customers and control them b.
Reduce or improve on Band 1 and Band 2 Customers c.
Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
Retail FX transactions processing.
Vault Custodian Ensure highest level of customer service.
Ensure that outward clearing process is adhered to.
ATM custodian.
Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
Monitoring: Monitor large amount movements and report them as per reporting schedule a.
If more than 1cr ensure updation on the portal.
Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
💡 Quick Summary
Seeking a career-building opportunity? The CUSTOMER CARE EXECUTIVE|SERVICE position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.