Job Description
Telephonic invitation to customer for periodic service n days in advance (Service Reminders).
•Service booking management using DMS and other software.
•Taking customer feedbacks during service and maintaining records for follow-up
•Post service follow-up and resolution of concerns.
•Customer complaint tracking, redressal and necessary actions at dealership.
•Post Sales Service / Customer complaint Report. Ensured that each customer receives outstanding service by providing a friendly environment
•Maintaining customer relationships & increase customer retention / CSI of the shop
•Service booking management using DMS and other software.
•Taking customer feedbacks during service and maintaining records for follow-up
•Post service follow-up and resolution of concerns.
•Customer complaint tracking, redressal and necessary actions at dealership.
•Post Sales Service / Customer complaint Report. Ensured that each customer receives outstanding service by providing a friendly environment
•Maintaining customer relationships & increase customer retention / CSI of the shop
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Manager position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.