Job Description
Position Title : Customer Success Associate
Experience : 6 months to 1 Year +(International BPO)
Location: Gurgaon, India
Salary : 28 CTC 2+ CTC
Education : Graduates
Working days : 5 days
Shifts : +hrs
PURPOSE OF POSITION
Candidate will be responsible to handle the queries and complaints from Australian customers
PRIMARY DUTIES AND RESPONSIBILITIES
· Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
· Provide clients with information relating to smoke alarm legislation in various states and territories.
· Provide quotes and information to clients relating to upgrading their smoke alarm system.
· Responsible for accurate and efficient processing of new property lists.
· Responsible for accurate and efficient processing of client and technician work orders
· Responsible for accurate and efficient processing of client invoices
ELIGIBILITY-
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a Client Service Representative
WORK CULTURE-
• Work from office.
• 5 days a week with 2 rotational off
• Rotational Shifts (Australian Timings
Experience : 6 months to 1 Year +(International BPO)
Location: Gurgaon, India
Salary : 28 CTC 2+ CTC
Education : Graduates
Working days : 5 days
Shifts : +hrs
PURPOSE OF POSITION
Candidate will be responsible to handle the queries and complaints from Australian customers
PRIMARY DUTIES AND RESPONSIBILITIES
· Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
· Provide clients with information relating to smoke alarm legislation in various states and territories.
· Provide quotes and information to clients relating to upgrading their smoke alarm system.
· Responsible for accurate and efficient processing of new property lists.
· Responsible for accurate and efficient processing of client and technician work orders
· Responsible for accurate and efficient processing of client invoices
ELIGIBILITY-
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a Client Service Representative
WORK CULTURE-
• Work from office.
• 5 days a week with 2 rotational off
• Rotational Shifts (Australian Timings
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Professional position is now open for candidates interested in the Customer Care Executive sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
