Customer Care Representative

ABOUT THE JOB

L'Oréal Australia & New Zealands Operations includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to focus on uncompromising standards of quality control, employee safety and our environmental commitments.

Order processing (Phones and Email)

Answering queries from customers (internal and external)

Delivering exceptional Customer Service

Accurate processing of Returns

Building strong relationships with Internal stakeholders

Ad hoc administrative tasks as required.

ABOUT YOU

At least 2 years’ experience in a Customer Care Role.

Professional and friendly telephone manner Contact Centre experience preferred

Customer driven with a proactive and positive attitude.

An eye for detail.

The ability to meet deadlines and take ownership and accountability of your work.

Collaborative work style as you will be part of a team.

Excellent interpersonal and communication skills.

Accurate data entry skills, a good working knowledge of Excel and preferably experience using SAP.

ABOUT THE PERKS

Life and health insurance protection

Generous Product Allowance to use across our brands

Company profit share

Hybrid work environment - enjoy up to 2x days WFH per week