Job Description
Job Description
Job title: Customer Care Executive/ Customer Service Associate
Job Summary: The Customer Care Associate acts as the primary point of contact for customers, handling all incoming service requests and emergency breakdowns. The role involves managing real-time communication via phone and email, maintaining the ERP system, and ensuring that all technical service reports are accurately filed and documented.
Responsibilities:
Handling incoming customer calls regarding elevator breakdowns, general inquiries, and emergency situations (trapped passengers).
Managing the official customer service email inbox and providing timely, professional responses.
Registering every service request and breakdown call into the ERP system immediately upon receipt.
Filing and organizing digital/physical service reports and technician feedback forms.
Preparing daily and weekly breakdown summary reports for management review.
Coordinating with field technicians to dispatch them to sites based on the urgency of the call.
Working in rotating shifts to ensure 24/7 coverage for the call center.
Reporting Structure: This job reports to Sr. Executive Back office.
Job Requirements
Qualifications: Graduate in any discipline (B.A., B.Com, B.Sc) or Diploma in Engineering. Basic certification in Customer Relationship Management (CRM) is an advantage.
Experience: 1 to 3 years of experience in a call center or back-office operations, preferably in the engineering, facility management, or elevator industry.
Work Conditions: 24/7 shift-based environment (including night shifts and weekends). Requires long periods of sitting and high-frequency telephone/computer usage.
Skills:
Communication: Excellent verbal and written communication in English and the local language.
Technical Literacy: Proficiency in MS Office (Excel is a must) and experience working with ERP/CRM software.
Typing Speed: Minimum 30–40 WPM with high accuracy.
Emotional Intelligence: Ability to remain calm and empathetic when dealing with stressed or anxious customers during emergencies.
Attention to Detail: Precision in data entry and filing to ensure technical records are audit-ready.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹50,000.00 per month
Work Location: In person
Return
Job title: Customer Care Executive/ Customer Service Associate
Job Summary: The Customer Care Associate acts as the primary point of contact for customers, handling all incoming service requests and emergency breakdowns. The role involves managing real-time communication via phone and email, maintaining the ERP system, and ensuring that all technical service reports are accurately filed and documented.
Responsibilities:
Handling incoming customer calls regarding elevator breakdowns, general inquiries, and emergency situations (trapped passengers).
Managing the official customer service email inbox and providing timely, professional responses.
Registering every service request and breakdown call into the ERP system immediately upon receipt.
Filing and organizing digital/physical service reports and technician feedback forms.
Preparing daily and weekly breakdown summary reports for management review.
Coordinating with field technicians to dispatch them to sites based on the urgency of the call.
Working in rotating shifts to ensure 24/7 coverage for the call center.
Reporting Structure: This job reports to Sr. Executive Back office.
Job Requirements
Qualifications: Graduate in any discipline (B.A., B.Com, B.Sc) or Diploma in Engineering. Basic certification in Customer Relationship Management (CRM) is an advantage.
Experience: 1 to 3 years of experience in a call center or back-office operations, preferably in the engineering, facility management, or elevator industry.
Work Conditions: 24/7 shift-based environment (including night shifts and weekends). Requires long periods of sitting and high-frequency telephone/computer usage.
Skills:
Communication: Excellent verbal and written communication in English and the local language.
Technical Literacy: Proficiency in MS Office (Excel is a must) and experience working with ERP/CRM software.
Typing Speed: Minimum 30–40 WPM with high accuracy.
Emotional Intelligence: Ability to remain calm and empathetic when dealing with stressed or anxious customers during emergencies.
Attention to Detail: Precision in data entry and filing to ensure technical records are audit-ready.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹50,000.00 per month
Work Location: In person
Return
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Representative position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.