Job Description
Responsible for Domestic/Overseas customer enquiries interventions for own website and all marketplaces.
· Responsible for assisting customer to determine their needs and appropriate solution in view of inter and intra department coordination.
· Responsible for generating order manually on behalf of customer in line with payment received.
· Responsible for payment processing as per cancellation/Refund policy/guidelines.
· Attempt to persuade customer to reconsider cancellation
· Build sustainable relationships of trust through open and interactive quality communication through all modes.
· Any other duties as and when directed by seniors/reporting manager.
· Responsible for assisting customer to determine their needs and appropriate solution in view of inter and intra department coordination.
· Responsible for generating order manually on behalf of customer in line with payment received.
· Responsible for payment processing as per cancellation/Refund policy/guidelines.
· Attempt to persuade customer to reconsider cancellation
· Build sustainable relationships of trust through open and interactive quality communication through all modes.
· Any other duties as and when directed by seniors/reporting manager.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Representative position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
