Customer Care Representative | ARH Homebush

Job Description

The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.

About Your New Role

Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:

Handling high volumes of inbound calls

Liaising with referring vets

Welcoming clients and their pets to the hospital

Booking and managing appointments

Invoicing and taking payments – including cash and EFTPOS

Processing payments on Vetpay and Medipay finance platforms

Data entry and requesting documents from referring vets and clients

Managing email enquiries

About You

A solid professional background in customer service (min 2 years is essential)

Have experience in reception or high volume call centre environment

You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations

Well-developed computer skills with accurate data entry

Experience with RxWorks is highly desirable but not essential as we will train the right candidate

Experience with appointment entries, invoicing, and taking payments

Willingness to go above and beyond during busy times

You can think outside the box! Have great multi-tasking and problem solving skills to achieve best possible results

Can manage your time effectively when there are multiple distractions and can assist your team mates when required

Amazing attention to detail

Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy

Experience dealing with difficult clients