Job Description
Full job description
Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
Answer incoming support calls
Create support tickets on behalf of customers
Identify and escalate issues to Helpdesk
Document all call information according to standard operating procedures
Use basic computer applications
Communicate with customers, technicians, and salespeople
Schedule service calls
Meet monthly service goals
Recognize, document, and alert the management team of trends in customer calls
Route calls to appropriate resources
Qualifications
No experience necessary- will train the right candidate!
Experience using IT ticketing support systems.
Experience using Unified Communications for business solutions (Call Handling)
Strong phone and verbal communication skills along with active listening
Proven ability to multi-task and work in fast-paced environments
High attention to detail and strong organizational skills
Experience with Microsoft Word and Excel
Bi-lingual is a plus
Benefits
$21.30-24/HR
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, ****** orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#LI-Onsite
Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
Answer incoming support calls
Create support tickets on behalf of customers
Identify and escalate issues to Helpdesk
Document all call information according to standard operating procedures
Use basic computer applications
Communicate with customers, technicians, and salespeople
Schedule service calls
Meet monthly service goals
Recognize, document, and alert the management team of trends in customer calls
Route calls to appropriate resources
Qualifications
No experience necessary- will train the right candidate!
Experience using IT ticketing support systems.
Experience using Unified Communications for business solutions (Call Handling)
Strong phone and verbal communication skills along with active listening
Proven ability to multi-task and work in fast-paced environments
High attention to detail and strong organizational skills
Experience with Microsoft Word and Excel
Bi-lingual is a plus
Benefits
$21.30-24/HR
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, ****** orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#LI-Onsite
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Representative/Dispatcher position is now open for candidates interested in the Transportation & Logistics sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
