CUSTOMER CARE REPRESENTATIVES

1. Handling International Inbound calls 2. Answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. 3. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone BENEFITS: Salary+ Incentives Bonus 21.5LACS FREE Transportation VGL COMPANY OVERVIEW: Vaibhav Global Limited, (VGL) is a well-established vertically integrated company, founded in India 35 years ago. Over the years, VGL has built itself to be a vertically integrated retailer with robust supply chain from designing, manufacturing, distributing, and retailing in most advanced consumer markets of the world. VGL operates globally with offices in the United States, United Kingdom, China, Indonesia, Thailand, and Germany. VGL is a publicly listed company on Indian stock exchanges (both BSE and NSE) and has private equity investment from well-known PE investors. The company has a group turnover of approx. Rs. 2,500 Crore (FY 2020-2021) and employs over 4000 people globally. VGL has its head office as well as its main manufacturing facility in Jaipur, India, which employs approx. 3000 people, including contract workers. Vaibhav Global Limited is a highly socially responsible company. We pride ourselves for our Your Purchase Feeds Program where every item sold at our retail units result in a meal for a hungry child. We run this program predominantly in India through Akshay Patra with smaller portion in US through No Kid Hungry and in UK through Magic Breakfast. Since the start of this program six years ago, we have distributed 54 million meals with current run rate of 54,000 meals daily. We encourage our team members to donate at least two hours every month for charitable causes that is tracked through our performance system. Vaibhav Global Limited is an environmentally responsible company. Our 100k sq. ft factory in Jaipur is Leeds certified Platinum level green building. We generate 100% of our India energy needs from solar panels. We minimize plastic use and recycle most of what we use. We are highly conscious of energy efficiencies across our operations. SHOPLC OVERVIEW: A subsidiary of VGL, Shop LC was established in Austin, TX in 2007 and is now broadcasting live to 75-million homes in US as well serve customers through web. Shop LC ships approx. 25,000 products to its U.S .customers every day. Shop LC, US employs approx. 550 people in operations such as its warehousing, customer service, merchandising, marketing, EComm, Marketplaces, live studio, and management reside at the U.S. headquarters in Austin, with extended support from the Global Headquarters in India. Shop LC sees a huge market potential in U.S. for its value-based products through TV, Web, OTT, Marketplaces, and social channels