Job Description
Job no: 495444
Work type: Full-Time
Location: Sydney CBD & Inner Suburbs
Categories: Head Office
The Customer Care Specialist plays a key role in maintaining Lowes’ reputation for excellent service across our Services, Schoolwear and Back to Work (BTW) programs.
This role supports both internal and external customers, including employment service providers participating in the Back to Work program, by managing enquiries, resolving issues and ensuring a smooth ordering and support experience. The position acts as a central link between customers, internal teams and operational departments, helping to maintain service standards and support ongoing business growth.
Key Responsibilities
Customer Assistance
Provide professional and timely support to internal and external customers across multiple communication channels, including:
Responding to enquiries relating to Lowes’ general business operations
Managing order status updates and providing product information
Resolving customer issues by identifying solutions or escalating where required
Maintaining accurate records of customer interactions and outcomes
Back to Work (BTW) Support
Act as a support point for providers participating in the Back to Work (BTW) program
Assist with enquiries relating to BTW orders, store pick-ups, deliveries and account use
Liaise with internal teams and stores to resolve BTW-related issues
Support accurate processing, follow-up and resolution of BTW transactions
Administrative Support
Support online and portal-based account management processes, including BTW-related accounts and enquiries
Assist with processing credits, returns and issue resolution where required
Work collaboratively with internal teams to ensure smooth service delivery
Skills & Experience
Experience
Previous experience in a customer service or call centre environment (essential)
Experience supporting B2B customers or service-based programs (such as employment services) is highly regarded
Proficiency in MS Office, particularly Excel
Experience with Pronto and/or Magento is advantageous
Skills
Strong verbal and written communication skills
Ability to manage multiple enquiries and priorities in a fast-paced environment
High attention to detail and strong follow-through
Strong problem-solving skills with a customer-first mindset
Ability to work collaboratively across teams
Advertised: 05 Feb 2026 AUS Eastern Daylight Time
Applications close: 06 Mar 2026 AUS Eastern Daylight Time
Work type: Full-Time
Location: Sydney CBD & Inner Suburbs
Categories: Head Office
The Customer Care Specialist plays a key role in maintaining Lowes’ reputation for excellent service across our Services, Schoolwear and Back to Work (BTW) programs.
This role supports both internal and external customers, including employment service providers participating in the Back to Work program, by managing enquiries, resolving issues and ensuring a smooth ordering and support experience. The position acts as a central link between customers, internal teams and operational departments, helping to maintain service standards and support ongoing business growth.
Key Responsibilities
Customer Assistance
Provide professional and timely support to internal and external customers across multiple communication channels, including:
Responding to enquiries relating to Lowes’ general business operations
Managing order status updates and providing product information
Resolving customer issues by identifying solutions or escalating where required
Maintaining accurate records of customer interactions and outcomes
Back to Work (BTW) Support
Act as a support point for providers participating in the Back to Work (BTW) program
Assist with enquiries relating to BTW orders, store pick-ups, deliveries and account use
Liaise with internal teams and stores to resolve BTW-related issues
Support accurate processing, follow-up and resolution of BTW transactions
Administrative Support
Support online and portal-based account management processes, including BTW-related accounts and enquiries
Assist with processing credits, returns and issue resolution where required
Work collaboratively with internal teams to ensure smooth service delivery
Skills & Experience
Experience
Previous experience in a customer service or call centre environment (essential)
Experience supporting B2B customers or service-based programs (such as employment services) is highly regarded
Proficiency in MS Office, particularly Excel
Experience with Pronto and/or Magento is advantageous
Skills
Strong verbal and written communication skills
Ability to manage multiple enquiries and priorities in a fast-paced environment
High attention to detail and strong follow-through
Strong problem-solving skills with a customer-first mindset
Ability to work collaboratively across teams
Advertised: 05 Feb 2026 AUS Eastern Daylight Time
Applications close: 06 Mar 2026 AUS Eastern Daylight Time
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
