Job Description
Job Description
Job Summary
We are Hiring Customer Service Executives/Telecallers/Customer care/Telesales for Matrimony site, Toppr, kolors and MNC companies
Responsibilities and Duties
Answer calls and respond to emails & Chats
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Follow up customer callswhere necessary
Document all callinformation according to standard operating procedures
Complete calllogs
Qualifications and Skills
Language : Must- Hindi & English Optional- Telugu, Kannada & Tamil
Education and Experience
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Min.6 months experience in a call center or customer service environment (Automotive industry knowledge is an added advantage)
Good data entry and typing skills
Benefits
Flat number 303,
Lorven Complex
Behind HP Petrol Bunk
Chaitanyapuri Busstop
Dilsukhnagar
Call us 7o3627XXXXXX
Job Summary
We are Hiring Customer Service Executives/Telecallers/Customer care/Telesales for Matrimony site, Toppr, kolors and MNC companies
Responsibilities and Duties
Answer calls and respond to emails & Chats
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Follow up customer callswhere necessary
Document all callinformation according to standard operating procedures
Complete calllogs
Qualifications and Skills
Language : Must- Hindi & English Optional- Telugu, Kannada & Tamil
Education and Experience
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Min.6 months experience in a call center or customer service environment (Automotive industry knowledge is an added advantage)
Good data entry and typing skills
Benefits
Flat number 303,
Lorven Complex
Behind HP Petrol Bunk
Chaitanyapuri Busstop
Dilsukhnagar
Call us 7o3627XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer care|bpo|call center | 13k position is now open for candidates interested in the Customer Care Executive sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.