Job Description
Role: Team Leader -(NonTechnical)
Timings: Night Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Chat Support Graduate HSC Fresher nonvoice
FIRST SOURCE
Job Title: Non Voice (Chat Process) - Night Shift
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.
Responsibilities:
Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
Identify and escalate priority issues to the relevant team for resolution
Maintain accurate and detailed records of customer interactions and transactions
Identify and suggest process improvements to enhance customer satisfaction
Stay up-to-date with product knowledge and process changes
Ensure adherence to company policies and guidelines
Requirements:
Excellent written communication skills in English
Strong attention to detail and accuracy
Ability to multitask and handle multiple chats simultaneously
Willingness to work in Night Shifts
Freshers are welcome to apply
Qualifications:
Minimum educational qualification of a high school diploma or equivalent
Basic computer knowledge and typing skills
Ability to adapt and learn quickly
We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.
Timings: Night Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Chat Support Graduate HSC Fresher nonvoice
FIRST SOURCE
Job Title: Non Voice (Chat Process) - Night Shift
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.
Responsibilities:
Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
Identify and escalate priority issues to the relevant team for resolution
Maintain accurate and detailed records of customer interactions and transactions
Identify and suggest process improvements to enhance customer satisfaction
Stay up-to-date with product knowledge and process changes
Ensure adherence to company policies and guidelines
Requirements:
Excellent written communication skills in English
Strong attention to detail and accuracy
Ability to multitask and handle multiple chats simultaneously
Willingness to work in Night Shifts
Freshers are welcome to apply
Qualifications:
Minimum educational qualification of a high school diploma or equivalent
Basic computer knowledge and typing skills
Ability to adapt and learn quickly
We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.
💡 Quick Summary
Seeking a career-building opportunity? The CUSTOMER CHAT SUPPORT position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
