Job description
Location: London/Chatham/Petersfield/Bradford

Salary

Closing Date: Wednesday 16 October 2024

Customer Communications Coordinator

Location: Bradford, Chatham, London or Petersfield

We are happy for you to be based in Bradford, Chatham, London or Petersfield but please note that occasional travel will be required to our other offices.

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues, often 1 to 3 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You And Your Team

As a Customer Communications Coordinator, you will play a crucial role in developing and championing the customer vision and strategy across VBG ensuring we transform into a truly customer centric business. This role will work with the Customer Communications team to develop and implement a Group-wide customer communications strategy and implement relevant oversight and controls to create a communications centre of excellence and deliver good customer outcomes. You will be a true customer champion, driving change across VBG, being passionate about great customer experience, how to get others excited about it, and how to operationalise it at scale.

Some Of The Key Responsibilities Include
• Communications Strategy: working in partnership with key stakeholders across the organisation to develop and implement communication strategies that enhance the customer experience, drive engagement and deliver good outcomes for consumer understanding.
• Customer Communications Journey: develop and maintain a strong understanding of the customer journey and key communication touchpoints. Validate effectiveness of customer communications through research and data-driven insights to refine existing communications and implement strategies to improve them.
• Vulnerable Customers: working in partnership with teams across VBG to establish Group-wide Vulnerable Customer communications strategy, implementation of the strategy and measurement of outcomes to ensure vulnerable customers are treated fairly and appropriately and in line with our intent.

What will make you stand out?
• Demonstrable integrity and passion for customers.
• Experience of developing and implementing customer communications strategies and implementing relevant oversight and controls
• Experience in developing and delivering communications strategies
• Excellent communication skills, both written and oral, with experience of reviewing and editing documents and communications, and communications design and improvement
• Experience in developing and implementing customer communications oversight and controls
• Good commercial understanding and business acumen
• Experience in communications or related fields
• Experience of working in a regulated environment or similarly complex environment
• Previous experience of working in financial services preferred

The Interview Process
• Up to 30-minute telephone call with a member of the Talent Acquisition team
• Up to 1 hour video interview with the hiring team
• Final interview with Hiring Manager

Our average process takes up to four weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your ****** orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at [email protected]