Customer Contact Officer
Full job description
Location:
Sydney
Employment Type:
Full-Time Permanent
Department:
Digital - Customer Contact Team 1
Closing Date:
13 Aug 2025
WHY WORK FOR PICKLES
Join a close-knit and friendly team with a supportive Supervisor and Team Leader
Varied role providing inbound customer support via phone, email and chat
Comprehensive virtual training and development provided
ABOUT THE ROLE
We are looking for a collaborative customer service superstar to join our Customer Contact Centre team, dedicated to delivering high quality and responsive customer service to our valued customers. At Pickles our mission is to win customers for life by making their experience awesome and that starts with you!
In this role you will be working remotely, Monday to Friday (40 hours per week).
As the first point of contact for inbound enquiries, you will be responsible for:
Answering customer queries in a friendly and efficient manner, providing accurate information every time
Empathetically listening to and understanding our customer’s needs.
Managing queries through a variety of channels such as phone, email & chat.
General admin, data entry and record keeping ensuring a clear chain of events
Problem-solving and complaints handling in a timely manner, escalating where necessary.
Developing and maintaining a working knowledge of the Pickles business and processes
Providing current and accurate information during every interaction
Collaborating with the wider marketing and innovation team on projects and outbound opportunities
Contributing to the improvement of processes.
ABOUT YOU
A successful Contact Centre Officer will have:
Exceptional communication and organisational skills
Demonstrated experience in customer service and excellent phone manner.
Ability to prioritise, multi-task and problem solve under pressure.
Demonstrated ability to source accurate information quickly and effectively to resolve customer requests.
Self-motivated, driven and customer centric.
Enjoy working within a fast-paced environment.
Available between hours of 8 am - 8 pm AEST
Share our core values – Excellence, Innovation, Safety, Teamwork & Integrity
WHAT’S IN IT FOR YOU
Training & Development– On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
Community & Wellbeing – Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
Reward & Recognition – Cash vouchers & recognition awards for doing great work and celebration of long service.
ABOUT PICKLES
We’re a service company striving to provide a consistent world-class experience and advice for our customers. We’re a people company because great people do and create great things together. We’re a technology & data company creating thriving marketplaces for our customers to connect and transact easily. We are the Australian leaders in asset remarketing across industrial, motor vehicles, damaged assets, general goods, mining, oil & gas, agriculture and more. With over 850 specialist employees, Pickles boasts a truly national footprint across many important Australian industries.
Choose to further your career with Pickles and become a trusted and valued expert in your field with us today!
If this position sounds like you, send your up to date resume to us now Only suitable candidates will be contacted. Reference checks and criminal history checks will be conducted for the successful candidate.
Visit our website at www.pickles.com.au