Customer Co|worker
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• These roles are Permanent Part-time, 30hrs - 40hrs/fortnight.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• Shift times can range between 8:50am and +:45pm
About this work area
As Customer Co-worker your responsibilities will include, but are not limited to:
• Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
• Securing that all products passing through the entrance are paid for.
• Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
• Supporting customers booking their home delivery and collecting their click and collect.
• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
As a Customer Co-worker you are:
• Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
• Able to remain calm when faced with challenging situations and are pro-active to find solutions.
• Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
• Able to work closely with your team and other departments or work independently.
• Able to prioritise tasks in a fast-paced environment.
• Demonstrate excellent communication skills and basic computer and systems literacy.
We need people like you
At IKEA, work is so much more than a job. Come join us!