Job Description
In addition to enjoying the company of/ interacting with some of the smartest brains/entrepreneurs in the industry and NOT worrying about the pain of making cold calls, you would be:
Becoming an expert on fancy travel experiences in and around India.
Provide friendly and efficient customer service to the Thrillophilia Travellers.
Be a point of contact to handle and resolve customer complaints.
Attempt to resolve all complaints in the first contact.
Display excellent customer service skills, identify and overcome rebuttals from customers
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Audit complaints & Feedback strategically & create logical synopsis of the customer's complaint. Justify the strategies, actions, and decisions based on the facts gathered
Respond professionally to inbound phone calls.
Identify process gaps & improve overall process efficiency.
Arbitrate in situations between tour operators & customers.
Monitor and control numerous concurrent tasks apart from handling customer complaints.
Proactively and independently work to meet targets and goals.
Who You Should Be:
We are looking forward to a young Rockstar who:
Is super energetic & Loves communicating to people
display excellent decision making & customer service skills.
Flexible with the working schedule; may be expected to work weekends, holidays and events
Education - Graduate - Any Specialization
Open to work in a startup.
Becoming an expert on fancy travel experiences in and around India.
Provide friendly and efficient customer service to the Thrillophilia Travellers.
Be a point of contact to handle and resolve customer complaints.
Attempt to resolve all complaints in the first contact.
Display excellent customer service skills, identify and overcome rebuttals from customers
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Audit complaints & Feedback strategically & create logical synopsis of the customer's complaint. Justify the strategies, actions, and decisions based on the facts gathered
Respond professionally to inbound phone calls.
Identify process gaps & improve overall process efficiency.
Arbitrate in situations between tour operators & customers.
Monitor and control numerous concurrent tasks apart from handling customer complaints.
Proactively and independently work to meet targets and goals.
Who You Should Be:
We are looking forward to a young Rockstar who:
Is super energetic & Loves communicating to people
display excellent decision making & customer service skills.
Flexible with the working schedule; may be expected to work weekends, holidays and events
Education - Graduate - Any Specialization
Open to work in a startup.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Delight Associate position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
