Job Description
Create a world class customer experience, and we intend to build our customer delight operations
as a center of excellence and a source of competitive advantage.
● Answer calls professionally to provide information about products, services, receive orders, cancel
orders, and obtain details of complaints.
● Keep records of customer interactions, transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
● Refer unresolved customer grievances or special requests to designated departments for further
investigation.
● Follow up to ensure that appropriate actions were taken on customers requests.
● Research and review policies regularly and communicate effective solutions to a fun and
fast-paced environment.
● Make regular calls to existing customers or potential customers to provide education, support,
troubleshooting and sales information, related to products or services we offer.
● Work with stakeholders from various departments and close loops with the customers.
● End to end follow up on customer issues.
An ideal candidate for this role is someone who has-
● Graduate/ Post Graduate degree in any discipline.
● 1-3 years of experience in Customer Service or Seller Support function.
● Excellent communication skills in Hindi, English and Kannada is a must
● Ability to communicate correctly and clearly with all customers base
● Excellent customer issue documentation skills
● Good listening ability to understand customer issues very clearly and provide resolution.
● Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment
● Ability to empathize with and prioritize customer needs
● Ability to work with our customers that are business owners and very particular
about their day to day operations
● Demonstrated conflict resolution, negotiation, and de-escalation skills
● Demonstrated ownership to resolve challenging customer issues, escalating when necessary
● Ability to determine customer needs and provide appropriate solutions
● Operational flexibility with the working schedule, may be expected to work weekends, holidays and
events
● Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned with an logical and rational problems approach.
● Ability to quickly and effectively prioritize work time in various departments to meet business need
● Ability to maintain composure in highly escalated situations
● Ability to multi-task in high-energy environment.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer
++1 +035XXXXXX
as a center of excellence and a source of competitive advantage.
● Answer calls professionally to provide information about products, services, receive orders, cancel
orders, and obtain details of complaints.
● Keep records of customer interactions, transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
● Refer unresolved customer grievances or special requests to designated departments for further
investigation.
● Follow up to ensure that appropriate actions were taken on customers requests.
● Research and review policies regularly and communicate effective solutions to a fun and
fast-paced environment.
● Make regular calls to existing customers or potential customers to provide education, support,
troubleshooting and sales information, related to products or services we offer.
● Work with stakeholders from various departments and close loops with the customers.
● End to end follow up on customer issues.
An ideal candidate for this role is someone who has-
● Graduate/ Post Graduate degree in any discipline.
● 1-3 years of experience in Customer Service or Seller Support function.
● Excellent communication skills in Hindi, English and Kannada is a must
● Ability to communicate correctly and clearly with all customers base
● Excellent customer issue documentation skills
● Good listening ability to understand customer issues very clearly and provide resolution.
● Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment
● Ability to empathize with and prioritize customer needs
● Ability to work with our customers that are business owners and very particular
about their day to day operations
● Demonstrated conflict resolution, negotiation, and de-escalation skills
● Demonstrated ownership to resolve challenging customer issues, escalating when necessary
● Ability to determine customer needs and provide appropriate solutions
● Operational flexibility with the working schedule, may be expected to work weekends, holidays and
events
● Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned with an logical and rational problems approach.
● Ability to quickly and effectively prioritize work time in various departments to meet business need
● Ability to maintain composure in highly escalated situations
● Ability to multi-task in high-energy environment.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer
++1 +035XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Delight Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
