Roles And Responsibilities:
• To deliver world class service and go out of your way to find solutions and make our Traya users delighted.
• Prompt with responses & give accurate solutions for our users over Emails & Calls.
• Regular follow-ups and build customer bonds to deliver quality service over Emails & Calls.
• To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.
• To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.
• To prepare observations to stakeholders to help derive better actions for continuous improvement.