Job Description
Full job description
We are seeking a proactive and results-driven Customer Engagement and Growth Officer to support the growth and achieve the goals of FlexiHome Care as a leading and caring NDIS Provider in NSW.
This role is responsible for generating leads, managing client intake, strengthening referral networks, and supporting social media presence to increase brand awareness. The ideal candidate must have a strong understanding of the NDIS landscape, excellent communication skills, and a passion for connecting participants with the right supports.
Key Responsibilities
Business Development & Networking
Identify and build relationships with referral partners including support coordinators, allied health professionals, and community organizations
Actively promote the company’s services within the NDIS sector
Attend networking events, community expos, and industry meetings
Develop strategies to increase client acquisition and market presence
Social Media & Marketing
Manage and maintain social media platforms (e.g., Facebook, LinkedIn, Instagram)
Create engaging and informative content aligned with NDIS services
Respond to online inquiries in a timely and professional manner
Monitor engagement metrics and suggest improvements to marketing strategies
Client Intake & Onboarding
Serve as the first point of contact for prospective NDIS participants and their families
Guide clients through the intake process, including gathering relevant documentation and understanding their needs
Explain how NDIS funding works and how services can be accessed
Coordinate initial assessments and service agreements
Ensure a smooth and positive onboarding experience for new clients
NDIS Knowledge & Compliance
Maintain a strong understanding of the NDIS framework, including participant plans, funding categories, and service delivery standards
Support clients in understanding how to engage an NDIS provider (agency-managed, plan-managed, or self-managed)
Ensure all intake processes comply with NDIS Quality and Safeguards requirements
Support Worker Coordination
Collaborate with the digital marketing creator for current/ongoing marketing strategies
Work closely with the rostering and/or care coordination team to match participants with suitable support workers
Consider participant preferences, goals, cultural needs, and location when assigning staff
Assist in facilitating introductions between clients and support workers
Gather feedback to ensure compatibility and service satisfaction
About the NDIS Process (Context for the Role)
Participants in the National Disability Insurance Scheme (NDIS) receive funding based on their individual needs and goals. As part of this role:
You will help clients understand their plans and available supports
You will guide them through signing service agreements with the provider
Once onboarded, participants are matched with qualified support workers who can assist with daily living, community access, and other funded supports
Ongoing communication ensures services are aligned with participant goals and expectations
Skills & Qualifications
Experience in business development, sales, or client services (preferably in healthcare or disability services) with a minimum of 1 year experience
Strong understanding of the NDIS or willingness to learn quickly
Excellent interpersonal and communication skills
Experience managing social media platforms for business use
Highly organized with strong attention to detail
Ability to build rapport with diverse stakeholders
Key Attributes
Empathetic and client-focused approach
Self-motivated and target-driven
Professional and reliable
Strong problem-solving skills
What We Offer
Opportunity to make a meaningful impact in the disability sector
Supportive and collaborative team environment
Ongoing training and development in the NDIS space
Job Types: Part-time, Permanent
Pay: $27.00 – $29.00 per hour
Experience:
Business development: 1 year (Required)
Location:
Bella Vista NSW (Preferred)
Work Location: In person
We are seeking a proactive and results-driven Customer Engagement and Growth Officer to support the growth and achieve the goals of FlexiHome Care as a leading and caring NDIS Provider in NSW.
This role is responsible for generating leads, managing client intake, strengthening referral networks, and supporting social media presence to increase brand awareness. The ideal candidate must have a strong understanding of the NDIS landscape, excellent communication skills, and a passion for connecting participants with the right supports.
Key Responsibilities
Business Development & Networking
Identify and build relationships with referral partners including support coordinators, allied health professionals, and community organizations
Actively promote the company’s services within the NDIS sector
Attend networking events, community expos, and industry meetings
Develop strategies to increase client acquisition and market presence
Social Media & Marketing
Manage and maintain social media platforms (e.g., Facebook, LinkedIn, Instagram)
Create engaging and informative content aligned with NDIS services
Respond to online inquiries in a timely and professional manner
Monitor engagement metrics and suggest improvements to marketing strategies
Client Intake & Onboarding
Serve as the first point of contact for prospective NDIS participants and their families
Guide clients through the intake process, including gathering relevant documentation and understanding their needs
Explain how NDIS funding works and how services can be accessed
Coordinate initial assessments and service agreements
Ensure a smooth and positive onboarding experience for new clients
NDIS Knowledge & Compliance
Maintain a strong understanding of the NDIS framework, including participant plans, funding categories, and service delivery standards
Support clients in understanding how to engage an NDIS provider (agency-managed, plan-managed, or self-managed)
Ensure all intake processes comply with NDIS Quality and Safeguards requirements
Support Worker Coordination
Collaborate with the digital marketing creator for current/ongoing marketing strategies
Work closely with the rostering and/or care coordination team to match participants with suitable support workers
Consider participant preferences, goals, cultural needs, and location when assigning staff
Assist in facilitating introductions between clients and support workers
Gather feedback to ensure compatibility and service satisfaction
About the NDIS Process (Context for the Role)
Participants in the National Disability Insurance Scheme (NDIS) receive funding based on their individual needs and goals. As part of this role:
You will help clients understand their plans and available supports
You will guide them through signing service agreements with the provider
Once onboarded, participants are matched with qualified support workers who can assist with daily living, community access, and other funded supports
Ongoing communication ensures services are aligned with participant goals and expectations
Skills & Qualifications
Experience in business development, sales, or client services (preferably in healthcare or disability services) with a minimum of 1 year experience
Strong understanding of the NDIS or willingness to learn quickly
Excellent interpersonal and communication skills
Experience managing social media platforms for business use
Highly organized with strong attention to detail
Ability to build rapport with diverse stakeholders
Key Attributes
Empathetic and client-focused approach
Self-motivated and target-driven
Professional and reliable
Strong problem-solving skills
What We Offer
Opportunity to make a meaningful impact in the disability sector
Supportive and collaborative team environment
Ongoing training and development in the NDIS space
Job Types: Part-time, Permanent
Pay: $27.00 – $29.00 per hour
Experience:
Business development: 1 year (Required)
Location:
Bella Vista NSW (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Engagement and Growth Officer position is now open for candidates interested in the Insurance sector. This role in Abbotsbury offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.