Job Description
Customer Engagement Executive - KEEV makes algorithmic trading simple for you. Usually, you might need to invest in infrastructure and write tons of code to perform any kind of automated trading. But with us, you can do all this in a few clicks on KEEV. That’s not all, we also help you backtest and optimise your trade strategies, which you can further run as virtual trades and place orders on multiple brokers to manage your profit and risk well.
VISIT OUR WEBSITE : www.keev.tech
• Providing a high level of technical support and customer services to clients globally.
• Trouble shooting client queries where required, working closely with all internal teams.
• The ideal candidate will have a mix of strong technical skills and client facing experience and a background or interest in the financial markets.
• Provide exceptional overall client experience using time-sensitive, mission critical data and applications. Including education on information technology issues/services to clients.
• Escalate issues with internal groups to resolve issue with urgency, when applicable.
• Support and maintain effective relationships with users in assigned areas, such as operating systems, applications, mobile devices, new technologies and communications infrastructure.
• Handle inbound customer queries in a professional manner with attention to detail, timeliness, and consistency.
• Thoroughly diagnose technical problems and communicate solutions to customers.
• Provide backup assistance to peers when needed. Flexibility to expand and take on additional responsibilities or tasks as business needs.
• Fast learner and ability to work under pressure.
• Ability to work under high pressure situations involving multiple tasks and teams.
• Excellent interpersonal and communication skills: Comfortable with explaining complicated models to a wide audience.
• Passion for capital markets.
• Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact (short/long term solution).
• Ability to effectively communicate, collaborate and build relationship with peers, co-workers, and management personal from different countries and diverse background.
• Fresher can apply but with relevance skills required.
• Experience or good knowledge of Technical Analysis & Stock Market.
• Knowledge of Financial Markets is a must.
• Graduate in BBA or MBA in Finance will be preferred.
• Any computer language known will be a bonus.
• Immediate Joining / Location - Mumbai
SEND US YOUR UPDATED RESUME AT [email protected]
VISIT OUR WEBSITE : www.keev.tech
• Providing a high level of technical support and customer services to clients globally.
• Trouble shooting client queries where required, working closely with all internal teams.
• The ideal candidate will have a mix of strong technical skills and client facing experience and a background or interest in the financial markets.
• Provide exceptional overall client experience using time-sensitive, mission critical data and applications. Including education on information technology issues/services to clients.
• Escalate issues with internal groups to resolve issue with urgency, when applicable.
• Support and maintain effective relationships with users in assigned areas, such as operating systems, applications, mobile devices, new technologies and communications infrastructure.
• Handle inbound customer queries in a professional manner with attention to detail, timeliness, and consistency.
• Thoroughly diagnose technical problems and communicate solutions to customers.
• Provide backup assistance to peers when needed. Flexibility to expand and take on additional responsibilities or tasks as business needs.
• Fast learner and ability to work under pressure.
• Ability to work under high pressure situations involving multiple tasks and teams.
• Excellent interpersonal and communication skills: Comfortable with explaining complicated models to a wide audience.
• Passion for capital markets.
• Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact (short/long term solution).
• Ability to effectively communicate, collaborate and build relationship with peers, co-workers, and management personal from different countries and diverse background.
• Fresher can apply but with relevance skills required.
• Experience or good knowledge of Technical Analysis & Stock Market.
• Knowledge of Financial Markets is a must.
• Graduate in BBA or MBA in Finance will be preferred.
• Any computer language known will be a bonus.
• Immediate Joining / Location - Mumbai
SEND US YOUR UPDATED RESUME AT [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Customer Engagement Executive position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
