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Communications Coordinator
Yamatji Marpla Aboriginal Corporation
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Uniform allowance
Parental leave
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Salary packaging
Wellness allowance
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Customer Experience and Contact Centre Relations Manager
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Employers: Post a Job
Job no: 500318
Work type: permanent full time
Location: Sydney
Categories: Marketing
Who Are We?
Are Media is Australia’s #1 women’s lifestyle network. We connect with 90% of Australian women, igniting intention through our brands including The Australian Women’s Weekly, Better Homes and Gardens, Woman’s Day, marie claire, ELLE Australia, TV WEEK, New Idea, WHO, Australian Gourmet Traveller and BEAUTY/crew. With deep insights into what moves, inspires and excites women, we join commercial partners with audiences across print magazines, digital and social channels, TV, video, Australia’s biggest online communities, content commerce and immersive experiences. We create content Australians love across food, fashion, beauty, homes, entertainment, and lifestyle and through our Change AREgenda we drive meaningful and positive change for women.
Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people.
Why Are Media?
Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:
A day of leave for your birthday,
4 days of volunteering leave each year,
An inclusive parental leave program that supports all parents, families & carers,
FREE digital access to all our titles, and
Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).
At Are Media, you'll be in the office four days a week, with one day to work from home.
About the role
This role is responsible for managing the day-to-day operations of the offshore Contact Centre, ensuring service levels, productivity, and quality standards are maintained. Monitoring customer feedback, complaint trends, and service improvements is critical to ensuring a high standard of customer experience.
Duties
CManage offshore Contact Centre activity to ensure service levels, KPIs and productivity targets are met
Lead coach and mentor Contact Centre team Leads
Monitor and analyse customer feedback, complaints and satisfaction metrics
Drive initiatives to improve customer service quality and resolution times
Provide insights and reporting
Ensure compliance with internal polices and regulatory requirements
Process and Quality Improvements
Lead and support initiatives to enhance Contact centre
Skills and experience
Experience leading high performance teams
Strong Operational and Analytical Skills
Customer Experience Expertise
Problem solving and Process Improvement
Familiar with Contact centre systems and reporting tools
Capacity to lead initiatives that improve operational efficiency and customer experience
Experience managing projects, implementing change and delivering measurable outcomes
Are Media is a proud member of Media Diversity Australia, a not-for-profit organisation working towards a media landscape that looks and sounds like Australia. We are committed to fostering diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
Advertised: 23 Mar 2026 AUS Eastern Daylight Time
Applications close: 06 Apr 2026 AUS Eastern Standard Time
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Communications Coordinator
Yamatji Marpla Aboriginal Corporation
Perth WA
Uniform allowance
Parental leave
Annual leave
Salary packaging
Wellness allowance
Editorial Coordinator
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
Customer Success Associate, Australia
IXL Learning
Sydney NSW
IT Member Support Officer - Surf Life Saving Australia (Full Time/Hybrid Role)
Surf Life Saving Australia
Bondi NSW
E-learning courses provided
Salary packaging
Work from home
After Hours International Airfare Consultants
Firstclass.com.au
Sydney NSW
Customer Service Team Leader - Hybrid
Toby’s Estate
Alexandria NSW 2015
Work from home
ORGANISATIONAL DEVELOPMENT ADVISOR
Wallbridge Gilbert Aztec
Brisbane QLD
Parental leave
Work from home
AI Governance Analyst
Australian Retirement Trust
Brisbane QLD 4000
Specialist, Talent & Development
AngloGold Ashanti
Perth WA 6000
Health insurance
Paid volunteer leave
Karen Interpreter
Kreato Global
Remote
Work from home
Business Administration Officer
Inner West Council
St Peters NSW
Gym membership
Teaching Assistant: Software Developer
Correlation One Expert Network
Remote
2D FX Artist
Glitch Productions
Remote
Gym membership
Work from home
Transportation links
Customer Experience and Contact Centre Relations Manager
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
Member and Incident Resolution Specialist
Aware Super
Sydney NSW
Gym membership
Work from home
Student Recruitment and Admissions Coordinator
AFTRS
Sydney NSW
Project Administration Assistant
The Royal Australian College of General...
East Melbourne VIC 3002
Health insurance
Annual leave
Salary packaging
Paid volunteer leave
Training program
Purchasing Assistant
Coral Expeditions
Cairns QLD
Legal Assistant
Wotton Kearney
Melbourne VIC
Parental leave
Employee assistance program
Local Coordinators
Student Exchange Australia New Zealand
Mona Vale NSW 2103
Work from home
Learning & Development Specialist
Often responds within 1 day
Bridgit
Sydney NSW
Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Operational Resilience Advisor
Australian Retirement Trust
Brisbane QLD 4000
Support Accountant
GROW Inc.
Melbourne VIC 3000
Parental leave
Birthday leave
AI Governance Specialist
Australian Retirement Trust
Brisbane QLD 4000
People also searched:
Employers: Post a Job
Job no: 500318
Work type: permanent full time
Location: Sydney
Categories: Marketing
Who Are We?
Are Media is Australia’s #1 women’s lifestyle network. We connect with 90% of Australian women, igniting intention through our brands including The Australian Women’s Weekly, Better Homes and Gardens, Woman’s Day, marie claire, ELLE Australia, TV WEEK, New Idea, WHO, Australian Gourmet Traveller and BEAUTY/crew. With deep insights into what moves, inspires and excites women, we join commercial partners with audiences across print magazines, digital and social channels, TV, video, Australia’s biggest online communities, content commerce and immersive experiences. We create content Australians love across food, fashion, beauty, homes, entertainment, and lifestyle and through our Change AREgenda we drive meaningful and positive change for women.
Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people.
Why Are Media?
Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:
A day of leave for your birthday,
4 days of volunteering leave each year,
An inclusive parental leave program that supports all parents, families & carers,
FREE digital access to all our titles, and
Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).
At Are Media, you'll be in the office four days a week, with one day to work from home.
About the role
This role is responsible for managing the day-to-day operations of the offshore Contact Centre, ensuring service levels, productivity, and quality standards are maintained. Monitoring customer feedback, complaint trends, and service improvements is critical to ensuring a high standard of customer experience.
Duties
CManage offshore Contact Centre activity to ensure service levels, KPIs and productivity targets are met
Lead coach and mentor Contact Centre team Leads
Monitor and analyse customer feedback, complaints and satisfaction metrics
Drive initiatives to improve customer service quality and resolution times
Provide insights and reporting
Ensure compliance with internal polices and regulatory requirements
Process and Quality Improvements
Lead and support initiatives to enhance Contact centre
Skills and experience
Experience leading high performance teams
Strong Operational and Analytical Skills
Customer Experience Expertise
Problem solving and Process Improvement
Familiar with Contact centre systems and reporting tools
Capacity to lead initiatives that improve operational efficiency and customer experience
Experience managing projects, implementing change and delivering measurable outcomes
Are Media is a proud member of Media Diversity Australia, a not-for-profit organisation working towards a media landscape that looks and sounds like Australia. We are committed to fostering diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
Advertised: 23 Mar 2026 AUS Eastern Daylight Time
Applications close: 06 Apr 2026 AUS Eastern Standard Time
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience and Contact Centre Relations Manager position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
