Job Description
Customer Experience and Insights role For a Leading Bank
From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
or
Job Description
Roles and Responsibilities
Customer Experience Function
The customer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience.
Job Summary:
• Customer experience professionals with 5-+ years of relevant experience
• Build a robust consumer understanding by analyzing context and experience for every journey/interaction that customer has with the bank
• Create and own the measurement framework (NPS) for tracking customer experience
• To be successful in this role candidate has to be agile, collaborative, with strong communication skills, empathetic towards consumer needs & and a self-starter
• Candidate with good exposure of quantitative research techniques and high proficiency in Microsoft excel and power-point. Exposure to qualitative research is good to have but not necessary.
Role:Other
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:Other
Role Category:Other
Employment Type:Full Time, Permanent
Key Skills
LeadershipTransformationCustomer ExperienceStrong Communication SkillsCustomer Journey
Education
UG:B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization
Company Profile
SKILLVENTORY
A Leading RPO.
Recruiter Name:Siddharth Bhopte
Contact Company:SKILLVENTORY
Telephone:
From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
or
Job Description
Roles and Responsibilities
Customer Experience Function
The customer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience.
Job Summary:
• Customer experience professionals with 5-+ years of relevant experience
• Build a robust consumer understanding by analyzing context and experience for every journey/interaction that customer has with the bank
• Create and own the measurement framework (NPS) for tracking customer experience
• To be successful in this role candidate has to be agile, collaborative, with strong communication skills, empathetic towards consumer needs & and a self-starter
• Candidate with good exposure of quantitative research techniques and high proficiency in Microsoft excel and power-point. Exposure to qualitative research is good to have but not necessary.
Role:Other
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:Other
Role Category:Other
Employment Type:Full Time, Permanent
Key Skills
LeadershipTransformationCustomer ExperienceStrong Communication SkillsCustomer Journey
Education
UG:B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization
Company Profile
SKILLVENTORY
A Leading RPO.
Recruiter Name:Siddharth Bhopte
Contact Company:SKILLVENTORY
Telephone:
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience and Insights role For a Leading Bank position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai, offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
