Customer Experience and Insights role For a Leading Bank

From 2 to 7 year(s) of experience

₹ Not Disclosed by Recruiter

Mumbai

or

Job Description

Roles and Responsibilities

Customer Experience Function

The customer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience.

Job Summary:
• Customer experience professionals with 5-9 years of relevant experience
• Build a robust consumer understanding by analyzing context and experience for every journey/interaction that customer has with the bank
• Create and own the measurement framework (NPS) for tracking customer experience
• To be successful in this role candidate has to be agile, collaborative, with strong communication skills, empathetic towards consumer needs & and a self-starter
• Candidate with good exposure of quantitative research techniques and high proficiency in Microsoft excel and power-point. Exposure to qualitative research is good to have but not necessary.

Role:Other

Salary: Not Disclosed by Recruiter

Industry:Banking

Department:Other

Role Category:Other

Employment Type:Full Time, Permanent

Key Skills

LeadershipTransformationCustomer ExperienceStrong Communication SkillsCustomer Journey

Education

UG:B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization

Company Profile

SKILLVENTORY

A Leading RPO.

Recruiter Name:Siddharth Bhopte

Contact Company:SKILLVENTORY

Telephone:8871887333